Films in Video Store are for rental and playback in specific countries only. Accordingly, we check your location when you play rented content to ensure that our license terms are being adhered to. If you use a VPN or another tool that changes or masks your location, this may interfere with your ability to watch rented content. Please disable such services to avoid playback issues.
If you’ve disabled your VPN and playback of rented content is still impacted, please contact our support team with all relevant details, so that they can help you diagnose the problem.